Tuesday, June 9

Small Business

Square payments is not so square after all!
Ecommerce, Retail, Security, Small Business, Technology

Square payments is not so square after all!

Square payments made us rethink our payment processing. Our company has multiple online interests and occasionally and very rarely we get a chargeback.  Much like most of the retail population out there, chargebacks do happen and its a part of doing business.  Sometimes it is the mistake of the customer who placed the order but didn't recognize the transaction, other times it is outright fraud.  In that case, the merchant has the ability to dispute the chargeback and provide evidence supporting the charge. Square fails with chargebacks! We were fairly new to the Square experience, having used their service for just under a year for our credit card transactions.  And then it happened.  We received a chargeback and then another chargeback from an eerily similar customer.  The...
eBay will fail long term.
Ecommerce, Small Business, Technology, The Future

eBay will fail long term.

eBay will fail long term, and here is why. I used to be an eBay Powerseller and now I can't stand them.  Furthermore, I think that their current business strategies are destined to fail long-term. When eBay started, they embraced everyone and anyone selling products who were trying to meet the needs in the marketplace. The starting story of eBay is pretty fascinating.  Well I thought it was pretty fascinating story about how the owner started the site based on an interest in selling PEZ dispensers.  That is, until I learned later it was a completely fabricated story to help create interest in the website. Strike one. Dishonesty. If they cannot profit from it in a big way, they have very little interest. This is clear from their indications that they wil...
Competition: Good or Bad for a Small Business?
Ecommerce, Retail, Small Business

Competition: Good or Bad for a Small Business?

Many people have talked to me about business and offered a glimpse of what they focus on when it comes to running a small business.  With regards to competition, its usually framed in a way that sounds whiny, cry-babyish, like, “seriously, how do you survive out there with all the competition“.  Thankfully, I realize that its a natural protection mechanism that we all have built in.  People want to protect themselves from bad things, from bad experiences in life.  Where it appears there is even a little risk, its easy to [level-premier-free]reason away what could be a good thing by focusing on a factor like competition. Competition doesn't define you. OBJECTIVE:    To show the reader that while competition is something to be aware of, its nothing to be afraid of.  Competition is ...
One single supplier is best!
Ecommerce, Retail, Small Business, Technology

One single supplier is best!

One single supplier is the chosen way to handle your distribution chain. When you have more than one suppler, things become very complicated, very quickly. The objective of this post is to provide the e-commerce store owner the considerations of having more than one supplier. This is called your distributor/strategic alliance/partner or even your "warehouse". It will touch on the various layers of middlemen in a supplier/retailer relationship and outline questions to contemplate. To maximize your profits when selling online, it is essential that you understand this. Many companies online offer products for sale to customers - that is the easy part.  Fulfillment is the trick. The author of this article has been selling online for over 12 years utilizing a single distributor. The ...