Thursday, June 25

Month: November 2014

Square payments is not so square after all!
Ecommerce, Retail, Security, Small Business, Technology

Square payments is not so square after all!

Square payments made us rethink our payment processing. Our company has multiple online interests and occasionally and very rarely we get a chargeback.  Much like most of the retail population out there, chargebacks do happen and its a part of doing business.  Sometimes it is the mistake of the customer who placed the order but didn't recognize the transaction, other times it is outright fraud.  In that case, the merchant has the ability to dispute the chargeback and provide evidence supporting the charge. Square fails with chargebacks! We were fairly new to the Square experience, having used their service for just under a year for our credit card transactions.  And then it happened.  We received a chargeback and then another chargeback from an eerily similar customer.  The...