Saturday, October 17


Square payments is not so square after all!
Ecommerce, Retail, Security, Small Business, Technology

Square payments is not so square after all!

Square payments made us rethink our payment processing. Our company has multiple online interests and occasionally and very rarely we get a chargeback.  Much like most of the retail population out there, chargebacks do happen and its a part of doing business.  Sometimes it is the mistake of the customer who placed the order but didn't recognize the transaction, other times it is outright fraud.  In that case, the merchant has the ability to dispute the chargeback and provide evidence supporting the charge. Square fails with chargebacks! We were fairly new to the Square experience, having used their service for just under a year for our credit card transactions.  And then it happened.  We received a chargeback and then another chargeback from an eerily similar customer.  The...
Technology, Web Hosting

So what makes a GREAT web host?

So what is a web host anyway? In my opinion, there are two definitions: A BAD HOST:  A computer connected to the internet with outdated software, lax security patches and upgrades, thousands of websites without load balancing software or hardware and a service that collects hosting "rent" with slumlord qualities.  These hosts are usually staffed with technical support people who will often be unaware of the true answers to most problems and will often refer to form letters instead of trying to legitimately address a concern.  This is MANY of the hosts on the internet, including the big box companies - we have all seen their ads on tv! A GOOD HOST:  A well configured, high-end server (not cheap like the server farms used by above).  Properly organized with extra memory and several ...
eBay will fail long term.
Ecommerce, Small Business, Technology, The Future

eBay will fail long term.

eBay will fail long term, and here is why. I used to be an eBay Powerseller and now I can't stand them.  Furthermore, I think that their current business strategies are destined to fail long-term. When eBay started, they embraced everyone and anyone selling products who were trying to meet the needs in the marketplace. The starting story of eBay is pretty fascinating.  Well I thought it was pretty fascinating story about how the owner started the site based on an interest in selling PEZ dispensers.  That is, until I learned later it was a completely fabricated story to help create interest in the website. Strike one. Dishonesty. If they cannot profit from it in a big way, they have very little interest. This is clear from their indications that they wil...
Ecommerce, Retail, Technology

Should my website have the best prices?

     The past 15 years I've been selling online, focusing on what makes ecommerce work.  I studied the eye-path of the customer, great web design, and the things that generally make a website successful in the online marketplace. One of my focuses early on was pricing.  Originally, I thought like everyone else in ecommerce that having the best prices online was required.  It became clear that the larger companies and larger competition out there constantly beat the drum of traditional retail and traditional retail pricing schemes. And I must admit, early on I did to.   I kept up with the sales of competition and make the necessary discounts in order to secure sales from customers who focus on price.   And then it dawned on me. What if I hired a [level-premier-free]programmer to write...
One single supplier is best!
Ecommerce, Retail, Small Business, Technology

One single supplier is best!

One single supplier is the chosen way to handle your distribution chain. When you have more than one suppler, things become very complicated, very quickly. The objective of this post is to provide the e-commerce store owner the considerations of having more than one supplier. This is called your distributor/strategic alliance/partner or even your "warehouse". It will touch on the various layers of middlemen in a supplier/retailer relationship and outline questions to contemplate. To maximize your profits when selling online, it is essential that you understand this. Many companies online offer products for sale to customers - that is the easy part.  Fulfillment is the trick. The author of this article has been selling online for over 12 years utilizing a single distributor. The ...
Technology, The Future

Apple Iphone 4S Sells out preorders at all carriers!

  Apple Iphone 4S sales sold out on their pre-orders at Verizon, AT&T and Sprint a day before the phone even went officially on sale!  The legacy of Steve Jobs remains and forging even greater paths and numbers on a product he developed and brought to the world. The Iphone 4S 16GB is no longer availalbe for pre-order utilizing the supply and demand urge by those who can't pre-order it to want it even more.  An easy prediction is to say that the Iphone sales for this new unit will be record numbers and shock the world as customers at Sprint migrate over to the new Iphone.   And it could not have come at better time for Sprint. Sprint has taken an enormous leap of faith, a college football gameday hail-mary if you will, to see if they can bounce back with the Iphone and the custome...
Predictions, Technology, The Future

Netflix stumbles but will it work?

   Netflix caught my eye years ago and had my wallet up until the two most recent changes to their business model.  Having run internet businesses since 1998, I am pretty familiar with the need to change and grow and change again dependent on the market and the customer base.  So I was not suprised when Netflix started changing their model to include different pricing or a change in pricing.  Having reviewed over 1200 movies using their service, I was dug in deep. It was wonderful watching a movie while working on a spreadsheet, database or organizing family photos and there in the corner of the screen played a movie from Netflix.  Not a being a  person who is too keen on wasting time watching tons of movies, this seemed to be a pretty justifiable way of getting away with it. And it ...